BoldrPro - Streamlining Mini-Split Operations. A Playbook for Busy HVAC Shops

Mini-splits are great for revenue. They’re also messy for operations long term. OEM remotes confuse customers. Multi-zone systems fight themselves. Rooms over cooling or overheating frustrate customers... And when the phone rings, you get a frustrated customer and often send a tech without a clear picture of what happened (costing you time and money)

If ductless is a growing slice of your installs, the win isn’t just one more rebate or advertising to grow revenue. It’s building a repeatable operational system around every mini-split you put in the building. That’s the job of Boldr Pro: make installs faster, make support predictable, and keep your brand at the center of every customer interaction.

The Real Ops Problems (and where time gets lost)

• No Wi-Fi at install” (what that really means) Most OEM apps/controllers—LG ThinQ, Mitsubishi kumo cloud, Daikin One Home / Daikin Comfort, Gree+, etc.—require the installer to 1) collect the homeowner’s SSID and password, 2) connect the mini-split or a Wi-Fi adapter to 2.4 GHz only, and 3) fight through band-steering on new routers/mesh systems. The network name is hidden, split-band is disabled, the homeowner isn’t home…Congrats you are you’re stuck at the kitchen table doing IT.
  Boldr Pro avoids all of this. You commission over Bluetooth with the ProApp—no credentials, no SSIDs, no 2.4 GHz dance—so the job finishes on time. The homeowner  connects Wi-Fi when convenient and in under half a minute… Boldr plays nice with all modern routers and mesh systems.

• Remote confusion & wrong modes → heat in cooling season, fan-only in July, or “Auto” drifting setpoints.
  

• Comfort swings / over-heating from dead-band bounce from temperature set point or oversized heads.
  

• Humidity complaints in basements, coastal rooms, rentals and more. 
  

• Filters never cleaned until airflow tanks → emergency calls hit in peak season.
  

• multi-zone mode conflicts → one room calls heat, the other cool, the system “fights itself.”

• Lost remotes / renter turnover → support lines light up.

• Dispatch blindfolded → you roll a truck without knowing what the issue is or what the customer did to cause it.

What Changes with Boldr Pro (the contractor stack)

1. Fast commissioning—even with no Wi-Fi

Set up over Bluetooth in minutes with the Boldr ProApp. Finish the Wi-Fi handoff later in one tap—no passwords, no SSIDs, no 2.4 GHz headaches.
 Result: shorter install windows, fewer return visits.

2. ProDashboard: Fleet control - and real remote troubleshooting

From one desktop view you see install sites, equipment health scores and a history of commands sent to each unit. That lets your office:

• Solve problems on the phone (change a mode, correct a setpoint) and avoid a truck roll.

• Understand the picture before dispatch - what the unit was told to do, by whom, and when and see customer uploaded pictures - so techs arrive prepared with the right parts and plan.
  

3. ProBranding + “Your Contractor” in the app

Your logo + call/email/scheduling live inside the homeowner app and on every controller. Customers also have a “Your Contractor” section where they can tap to call or email and share an error code/description or photo so your crew shows up ready.
 Result: more direct inbound, better first-visit fix rates, less marketing waste.

4. Clear value for the homeowner (zero setup for you)

The Boldr Energy App shows live energy and cost in dollars by default. They see what changed and when. You keep the Boldr ProApp for pro settings; they keep a simple app that cuts “how do I…?” calls.

5. Live job site phone support for your crew 

One thing that frustrates all install crews is equipment issues on the job site. They run into a problem, don’t know how to solve it and the equipment manufacturer can’t be reached to walk you through the issue. With BoldrPro Support a real human picks up the phone within 30 seconds and helps you troubleshoot live on the job site.

Kill the Common Callbacks with Pro Built-Ins (Issue to Fix in seconds)

• Comfort swings / over-heating → ComfortZone AI holds rooms inside a tight temperature band you set (as fine as ±1 °F).
• multi-zone systems fighting → Mode Conflict Resolution (choose Tag Along or Shut Down) for predictable behavior.
  
• Humidity complaints, condensation risk → Humidistat Mode maintains a target RH; Humidistat-Only (Lock) turns Boldr into a dedicated humidistat when the job demands it.

• Peak-season surprises → HealthCheck AI trends efficiency, sends 360h/720h filter reminders, and flags performance drift so you plan and book maintenance in the shoulder season—not during emergencies.
  

Standardize the Handoff (make every mini-split feel premium)

• True smart thermostat experience + simple app the homeowner can use on day one—no remote roulette.
  
• Brand-agnostic across Daikin, Mitsubishi, Midea, Fujitsu, Gree, LG, Bosch, private labels, and many more—ops don’t change with the logo on the box.

• Once paired, the system works with Apple HomeKit, Amazon Alexa, and Google Home and many more (nice in bids and upgrades; no hardware swap).
  

Weekly Ops Checklist (steal this)

1. Install ProPack; commission via Bluetooth if Wi-Fi isn’t ready (skip the 2.4 GHz dance).

2. In ProApp, set Mode Conflict, enable ComfortZone AI, and use set Humidistat where moisture drives complaints.

3. In ProDashboard, check two lists every Monday:

• “Declining health scores”
  
  

• “Upcoming filter reminders”
  

4. Remind customers to use “Your Contractor” in the app to send error codes/descriptions/photos—so your team shows up with the right parts.

5. Confirm ProBranding is live on every job so the next tap goes to you.

If you need help with any of this, just call your dedicated BoldrPro Account Manager and he will set it up for you. 

FAQ (Ops Edition)

What if there’s no Wi-Fi—or the router won’t cooperate?
 Commission over Bluetooth now; connect later in one tap. Boldr avoids the 2.4 GHz pairing headaches common with OEM apps and works with modern routers and mesh systems.

Who sees energy & cost?
Homeowners in the Energy App. Techs use the ProApp.

Will this work with my brands?
Yes—brand-agnostic across major OEMs and private labels.

How does this reduce truck rolls?
Use ProDashboard to view live status and command history, push remote changes, and decide whether to dispatch.

The Bottom Line

Mini-split growth is great—until support eats your margin. Boldr Pro gives you a repeatable system: fast commissioning that sidesteps 2.4 GHz headaches, remote troubleshooting with command history, health-driven maintenance, and a branded customer channel that sends calls straight to your team.

Want the ops playbook PDF or a quick walk-through for dispatch and service managers? Email pro@teamboldr.com and we’ll set it up.